Track your order
Frequently asked questions
-
01. Do you Ship Internationally ?
Yes we ship world wide. Please contact us for shipping charges before placing order. If you want to order in bulk for export we can also give special prices.
-
02. Who should I to contact if I have any queries ?
We have online chat available during working hours. You can also leave us message from website and we will respond with in 12Hours.
-
03. How do I track my order ?
Yes, You can track your oreder easily by filling up a form here
-
04. How can I cancel or change my order ?
We provide 14 Days return. If you want to cancel order before despatch then simply contact us via contact us page and we will cancel order with out deduction (Except Custom orders).
If item is shipped then its your responsibility to pack item properly and send it back to us in original packaging for immediate refund. -
05. How can I return a product ?
We provide 14 Days return. If you want to cancel order before despatch then simply contact us via contact us page and we will cancel order with out deduction (Except Custom orders).
If item is shipped then its your responsibility to pack item properly and send it back to us in original packaging for immediate refund. -
06. How long will it take to get my package ?
We aim to ship orders same or max networking days unless item need customisation.
-
07. Can i customise specification ?
Yes, we can custom computers for you according to your requirements.
-
01. What Shipping methods are available ?
Whether you need your order urgently or are happy to wait a few days we've got a delivery option to suit you. With a range of services available from Next day and Saturday delivery to our economy 1-3 day service we're confident that you'll find a service that suits you and your lifestyle. We've included a guide below to show you the services available and the approximate costs but please note that these are dependent on where you live and the product that you are ordering. The amount payable and the options available will be clearly shown in the checkout and on the order confirmation page. Don't forget to give us your mobile number when you've completed your order and we'll send you a text to confirm that its left our warehouse and the tracking number of your parcel. Please be aware that a weight surcharge of 36p/kg will be applied to deliveries of 10kg or more.
-
02. Do you provide any warranty ?
All our products comes with min 1 Year warranty. Plus you can buy extended warranties as well.
-
03. What's the difference between the A, B and C gradings ?
-
04. What you mean by refurbished ?
1) Completely wiped comes with fresh and latest OS
2) Professionally serviced
3) Any fault part replaced. -
05. What is your standard delivery terms ?
Standard delivery is minimum 5 working days processing time and it will still comes with Tracked DPD service and you will get SMS and Email notifications for your delivery time and date.
-
06. In case of warranty how can we claim ?
All our products comes with standard 1 Year warranty unless it’s specifically mention 6 Months. First 3 Months are completely free pickup and return. After 3 months you have to send your faulty product back to us and we will fix or replace free of charge.
-
07. What are Premium Products ?
Premium products are Next Day Delivery products. Order before 2:00 PM to get your order next day!
Orders placed on weekends will be processed on Monday.
Product bought with upgrade options might affect the delivery time as it needs hardware up-gradation and testing again.
Note: Same day dispatch also available for International Orders. (Delivery can depend on transit time)
-
01. Can I get a VAT invoice ?
We are registered under marginal VAT scheme we can issue invoice with our VAT number but you can not be able to claim VAT under marginal VAT scheme.
-
02. How do I use finance option ?
We are in the process of our integration with Deko.